Terms of Service and Engagement

SWAT TEAM OF MICHIGAN SWAT NETWORK

TERMS OF SERVICE AND ENGAGEMENT

Version 4.0 Last Updated: August 15, 2026 Effective: August 15, 2026 Supersedes all prior versions

5651 W. Columbia Road | Mason, MI 48854 517-787-2391 | matt@swatteamofmichigan.com | swatteamofmichigan.com

IMPORTANT — PLEASE READ CAREFULLY

THIS AGREEMENT CONTAINS PROVISIONS THAT MATERIALLY AFFECT YOUR LEGAL RIGHTS, INCLUDING: (1) A BINDING ARBITRATION CLAUSE; (2) A WAIVER OF JURY TRIAL; (3) A WAIVER OF CLASS ACTIONS; (4) A LIMITATION OF LIABILITY CAP; (5) A PERSONAL GUARANTEE FOR COMMERCIAL CLIENTS; (6) A 48-HOUR WRITTEN OBJECTION REQUIREMENT; (7) AUTOMATIC CONVERSION OF DISCOUNTED PRICING TO RETAIL RATES UPON BREACH; AND (8) OTHER PROVISIONS THAT MAY LIMIT YOUR REMEDIES. THIS AGREEMENT GIVES BOTH YOU AND SWAT TEAM OF MICHIGAN, LLC SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY BY JURISDICTION. BY SCHEDULING, BOOKING, OR ACCEPTING ANY SERVICE FROM SWAT TEAM OF MICHIGAN, LLC, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THIS AGREEMENT IN ITS ENTIRETY AND AGREE TO BE BOUND BY ALL OF ITS PROVISIONS.

STANDING NOTICE - DISCOUNTS AND CONDITIONAL PRICING SWAT Team of Michigan may offer courtesy, promotional, bundled, project, or other discounted pricing below its standard retail rates. Unless a Company-issued pricing document expressly states that a discounted price is unconditional, a below-standard price is conditioned on timely payment and the Client's compliance with material obligations that directly affect payment, scope, access, safety, or performance. A minor or unrelated technical violation does not, by itself, cause retroactive repricing. If a qualifying material breach occurs, the Company may withdraw the affected discount and apply the standard or specialty rate that would otherwise have applied to the affected unpaid work, subject to Section 6.1, any Controlling Pricing Arrangement, and applicable law. The Company will not collect duplicative remedies for the same economic loss.

PLAIN-ENGLISH SUMMARY The Top 10 Things You Are Agreeing To

This summary is provided for your convenience to help you understand the most important provisions in plain English. The summary is NOT a substitute for the full legal Terms that follow, and in any conflict between this summary and the full Terms, the full Terms control. Please read the entire document below.

1. OUR STANDARD BILLING IS BASED ON LABOR TIME - NOT GUARANTEED OUTCOMES. For labor-time services, labor is calculated per technician, per hour. One man-hour means one technician working for one hour. For example, 1 technician working 4 hours = 4 man-hours; 2 technicians working 2 hours each = 4 man-hours; and 4 technicians working 1 hour each = 4 man-hours. Man-hours are therefore not necessarily the same as elapsed clock hours at your property.

Our standard minimum for residential deep cleaning and other non-routine cleaning is 4 total man-hours. The minimum is a labor commitment, not a promise that your entire home, requested scope, or task list will be completed within that amount of labor. Routine housekeeping and other service categories may have service-specific minimums disclosed at booking.

Some engagements use project, bundled, specialty, or fixed pricing. A dollar amount, estimated total, projected labor hours, crew size, or duration does not by itself create a fixed-price obligation. A different pricing structure controls only when a Company-issued written or electronic document clearly identifies the controlling price for a defined scope and is approved by an Authorized Company Representative under Section 1.3.

When a valid Controlling Pricing Arrangement applies, its stated price controls the defined scope. A fixed or project price controls price only; it does not guarantee a particular result, labor-hour total, crew size, or time on site unless the document expressly says that the specific item is guaranteed.

Labor hours, crew hours, schedules, staffing levels, quantities, and durations shown with a project or fixed price are planning assumptions unless the written arrangement expressly makes a particular item binding.

2. DISCOUNTED PRICING MAY BE CONDITIONAL. When we quote below our standard rate, the discount may depend on timely payment and compliance with material payment, scope, access, safety, or performance obligations. A material breach that directly affects the economics or performance of the job may cause the affected discount to be withdrawn as provided in Section 6.1. Minor unrelated technical violations do not automatically reprice the job. 3. PAYMENT IS DUE AS STATED FOR THE ENGAGEMENT. Unless a Company-approved Estimate, Proposal, Work Order, Controlling Pricing Arrangement, invoice, or payment addendum expressly provides a deposit, progress, milestone, or deferred-payment schedule, payment is due in full upon completion. A job-specific written payment schedule approved by an Authorized Company Representative controls payment timing for that engagement. 4. OUR CREWS REFUSE UNSAFE OR UNLAWFUL DIRECTIONS. Crew members may refuse work or directions they reasonably believe are unsafe, unlawful, outside the agreed scope, or likely to damage property or injure people. If Client-created conditions require suspension or departure, the Client remains responsible for earned charges, applicable minimums, nonrecoverable costs, and any reasonable cancellation or demobilization charges allowed by these Terms and law. 5. YOU PROTECT YOUR OWN VALUABLES AND FRAGILE ITEMS. We are not responsible for damage to fragile, antique, or high-value items you failed to remove or protect, or for damage to items already in poor condition before we started. You are responsible for telling us about hazards and pre-existing damage in advance. 6. A COMMERCIAL PERSONAL GUARANTY IS NOT AUTOMATIC. A person signing for a business binds the business if authorized, but is not personally liable merely because of title, ownership, or a representative signature. If SWAT requires an individual Personal Guaranty, the guaranty must be separately and conspicuously accepted by that individual in a writing or electronic record that specifically identifies personal liability. 7. MOST DISPUTES GO TO ARBITRATION, NOT COURT. Except for stated exceptions such as qualifying small-claims matters, disputes are resolved through individual binding arbitration. Arbitration may be conducted remotely or in the Michigan county of the Company's principal place of business, subject to mandatory law and applicable arbitration-provider rules. There is no jury or class arbitration. 8. REPORT SERVICE CONCERNS PROMPTLY. Please report quality, scope, or time concerns in writing within 48 hours, with photographs or other supporting information when reasonably available. Prompt notice gives us a fair opportunity to inspect and address the issue. Missing this operational notice window may affect voluntary re-service

or our ability to investigate, but it does not waive rights that applicable law does not allow you to waive. 9. OUR LIABILITY IS LIMITED. To the maximum extent permitted by law, liability for ordinary contract or negligence claims is limited as stated in Section 13 and indirect or consequential damages are excluded. The limitations do not eliminate liability or remedies that applicable law makes non-waivable. 10. WE MAY RECORD COMMUNICATIONS AND KEEP BUSINESS RECORDS. Where lawful, we may record calls or other communications and maintain time logs, photos, dispatch records, messages, and completion notes. These records may be used to support invoicing and resolve disputes, but no record is made legally conclusive merely by this Agreement.

These ten points are highlights only. The full Terms below contain additional provisions that are binding on you. Please read the full document. TABLE OF CONTENTS

Important Notice — Please Read Carefully Standing Notice - Discounts and Conditional Pricing Plain-English Summary — The Top 10 Introduction and Scope Definitions 1. Service Terms, Performance, and Estimates 2. Client Responsibilities and Site Conditions 3. Substance Use, Conduct, and Crew Authority 4. Client Liability for Staff Injury and On-Site Conditions 5. Property Damage, Pre-Existing Conditions, and Incidental Charges 6. Orders, Scheduling, and Payment Terms 7. Indemnification 8. Gift Cards 9. Client Feedback and Fair-Review Policy 10. Termination of Services 11. Assignment 12. Governing Law, Arbitration, and Dispute Resolution 13. Limitation of Liability 14. Commercial Customer Provisions 15. Residential Customer Provisions 16. Entire Agreement; Miscellaneous Acceptance

Introduction and Scope These Terms of Service and Engagement (the “Terms” or this “Agreement”) govern services provided or arranged by SWAT Team of Michigan, LLC, a Michigan limited liability company, including services marketed through the SWAT Team of Michigan and SWAT Network brands. Unless a job-specific document expressly identifies another affiliated legal entity as the contracting provider, SWAT Team of Michigan, LLC is the contracting Company. Affiliates, employees, contractors, subcontractors, and partner providers may perform or support the work as described in these Terms. These Terms apply when they are provided or made reasonably available to Client before booking, acceptance, or commencement of service, including through a website, booking form, Estimate, Proposal, Work Order, electronic link, or other retainable record. By signing or electronically accepting a document incorporating these Terms, submitting a booking that links to these Terms, paying a required booking deposit after receiving access to these Terms, or knowingly allowing service to begin after a reasonable opportunity to review them, Client agrees to be bound by this Agreement. The Privacy Policy and any job-specific documents expressly incorporated into the engagement are also part of the Agreement. If you schedule, book, or sign on behalf of an organization, business, or another person, you represent that you have authority to bind that Client. A representative signature does not, by itself, create personal liability or a Personal Guaranty. Any Personal Guaranty must satisfy Section 14.1. If you do not agree to these Terms, you must not use our services.

Modifications to These Terms For a one-time engagement, the version of these Terms made available and accepted for that booking governs unless the parties later agree to a written or electronic amendment. For recurring or continuing services, the Company may update these Terms prospectively by providing reasonable notice of the revised terms and their effective date. Continued booking or acceptance of services after the effective date constitutes acceptance of the revised Terms only to the extent permitted by applicable law. No update retroactively changes a completed engagement unless both parties expressly agree.

Two-Track Structure: Residential and Commercial Clients This Agreement applies to both residential and commercial Clients. Most provisions apply to both. Section 14 contains additional commercial provisions, including an optional Personal Guaranty process when the Company requires one. Section 15 contains additional consumer and residential provisions. For purposes of this Agreement, a “commercial Client” is a person or entity obtaining services primarily for business, commercial, governmental, nonprofit, institutional, rental-property, or other non-consumer purposes. A “residential Client” is a natural person obtaining services primarily for personal, family, or household purposes. Where mandatory law uses a different definition of “consumer,” that law controls.

Scope of Services The Company offers or arranges a range of cleaning, property care, maintenance, restoration, home-service, and related projects. Specific services may include housekeeping, deep cleaning, post-construction cleanup, dust mitigation, pet-hair removal, water or odor response, junk removal, floor care, painting, handyman-type work, exterior services, and other property

services described in a job-specific document. Independent contractors or partner providers may perform some services. The Company will not knowingly undertake regulated trade or licensed work unless the contracting provider or performing provider is legally authorized for that work. Where law requires a license, permit, registration, or customer disclosure, the applicable job-specific document and mandatory law control. These Terms do not expand the scope of any license or legal authority.

Definitions For purposes of this Agreement, the following capitalized terms have the meanings set forth below. Other capitalized terms may be defined elsewhere in this Agreement and shall have the meanings given there. “Agreement” means these Terms together with the Privacy Policy and any Estimate, Proposal, Work Order, Controlling Pricing Arrangement, payment schedule, written or electronic amendment, or other job-specific document expressly incorporated into a service engagement. A rate schedule or Exhibit A is incorporated only to the extent it was provided, linked, or the applicable customer-facing rates were otherwise disclosed or made available to Client before the affected service. “Client,” “Customer,” or “you” means the natural person purchasing services primarily for personal, family, or household purposes, or the entity or person purchasing services for business or other non-consumer purposes, as applicable. When an entity is the Client, the entity - not the individual representative - is the Client unless that individual separately contracts in an individual capacity. A Signing Party is defined separately below. “Company,” “SWAT,” “we,” or “us” means SWAT Team of Michigan, LLC and, only where a job-specific document expressly identifies another affiliated legal entity as the contracting provider, that identified entity. Employees, Crew, contractors, subcontractors, and partner providers are not separate contracting parties merely because they perform or support services. “Authorized Company Representative” means the Founder/CEO of SWAT Team of Michigan, LLC or another person whom the Company has specifically granted authority, in a written or electronic Company record, to approve pricing, payment terms, waivers, or contract modifications of the type at issue. Technicians and field personnel do not have authority to create a Controlling Pricing Arrangement, waive material contract terms, extend credit, or guarantee outcomes unless the Company has specifically granted that authority. “Crew” means any employee, subcontractor, agent, or representative of the Company performing work at the service location, including team leads, technicians, helpers, and supervisors. “Exhibit A,” “Rate Schedule,” or “Pricing Schedule” means the Company's standard retail rates, rate categories, and service-specific pricing rules. The applicable customer-facing rate or rate category must be disclosed or made reasonably available to Client before it is used to calculate a charge. The Company may keep internal costing, margins, or proprietary pricing methodology confidential; undisclosed internal figures do not independently create a payment obligation. “Controlling Pricing Arrangement” means a written or electronic Company-issued Estimate, Proposal, Work Order, Fixed-Price Quote, or other pricing document that: (1) expressly identifies a stated amount as a Fixed Price, Guaranteed Price, Project Price, or other controlling price for a defined scope; (2) expressly states that the identified price supersedes the Company's default labor-time billing method for that defined scope; (3) is approved by an Authorized Company

Representative; and (4) is accepted by Client in writing or electronically. A price, estimated total, labor-hour projection, crew size, schedule, duration, quantity, scope description, deposit, or invoice amount does not by itself create a Controlling Pricing Arrangement. Unless expressly made binding, labor hours, staffing, quantities, schedules, and durations associated with a Controlling Pricing Arrangement are planning assumptions only. “Estimate” means a good-faith projection of anticipated time, labor hours, staffing, duration, quantities, scope, or cost. Except for a specific price or scope term that expressly satisfies Section 1.3, an Estimate is non-binding and is not a fixed price, maximum charge, budget cap, completion guarantee, guaranteed outcome, or entitlement to any particular number of labor hours, technicians, crew size, or time on site. If an Estimate contains a valid Controlling Pricing Arrangement, only the expressly identified controlling price and defined scope are binding as stated; all other projections remain planning estimates unless expressly identified as binding. “Fixed-Price Quote” means one type of Controlling Pricing Arrangement in which an Authorized Company Representative expressly approves a stated fixed price for a defined scope. A Fixed-Price Quote controls price for that scope while in effect, but does not guarantee a particular result or labor-hour total unless the document separately and expressly guarantees that result or labor quantity. “Labor Hour” or “Man-Hour” means one hour of labor performed by one technician. Each technician's time is calculated separately. For example, one technician working four hours equals four labor hours; two technicians working two hours each equals four labor hours; and four technicians working one hour each equals four labor hours. Labor hours are not the same as elapsed or clock hours when multiple technicians are assigned. “Authorization Limit” means a maximum dollar amount, maximum number of labor hours, or other do-not-exceed instruction that the Company has expressly accepted in writing or electronically before the affected work. A Client-stated budget, target, preference, or desired cap is not an Authorization Limit unless the Company expressly confirms it as such. “Booking Deposit” means a payment required to reserve capacity, personnel, or a service date. The amount and application of the Booking Deposit are stated at booking. A payment below the required deposit does not reserve an appointment unless the Company expressly accepts it as sufficient. “Retail Rates” or “Standard Rates” means the customer-facing standard rates applicable to the service and disclosed or made reasonably available before the affected work. Standard Rates are the baseline from which a conditional discount may be calculated. “Signing Party” means a natural person who signs or electronically accepts a document on behalf of an entity Client. The Signing Party represents that he or she has authority to bind the entity, but does not become a Guarantor or assume the entity's debt solely because of a representative signature. “Guarantor” means a natural person who separately and conspicuously accepts a written or electronic Personal Guaranty under Section 14.1 in the individual's personal capacity. Ownership, office, management status, or a signature made only on behalf of an entity does not by itself make a person a Guarantor.

1. Service Terms, Performance, and Estimates

This Section 1 establishes how the Company’s services are delivered, billed, and performed. It applies universally to every service appointment or project booked with the Company. By accepting an Estimate, scheduling a service, or paying an invoice, you agree to all provisions of this Section in addition to all other provisions of this Agreement. 1.1 Default Billing Structure Except where a valid Controlling Pricing Arrangement under Section 1.3 governs a defined scope, the Company's default billing method is time-and-materials. For labor-time services, labor is calculated per technician, per hour at the applicable disclosed rate, plus authorized materials, equipment, travel or access charges, taxes, and other disclosed charges. The Company determines reasonable crew size, sequencing, and staffing unless a written arrangement expressly makes staffing binding. Where multiple technicians work at the same time, each technician accumulates labor time separately. Where a Controlling Pricing Arrangement applies, the controlling price governs the defined scope; estimated labor hours, staffing, or duration do not convert the project price into an hourly rate. For labor-time engagements, Client purchases authorized labor and related services rather than a guaranteed completion result. If available labor time is used in good faith, the Company is entitled to payment for the labor and authorized charges even if every requested item is not completed. For a Controlling Pricing Arrangement, price and performance are measured by the defined scope and express terms of that arrangement. A fixed or project price controls price; it does not by itself guarantee that a stain, odor, contamination, cosmetic condition, or other result can be completely eliminated.

1.2 Estimates Are Not Binding Except for terms expressly made controlling under Section 1.3, estimates of time, labor hours, staffing, duration, quantities, square footage, scope, or cost are GOOD-FAITH ESTIMATES ONLY and are NOT BINDING. Estimates may appear in an Estimate, Proposal, quote, booking confirmation, Work Order, email, text message, telephone discussion later documented in writing, or other communication. They are based on information known or reasonably assumed at the time and may change substantially because of site conditions, buildup, access, customer priorities, hidden or undisclosed conditions, equipment performance, crew productivity, scope changes, weather, delays, or other real-world variables. Client expressly acknowledges and agrees that: (a) The mere appearance of a price, total, estimated cost, time estimate, labor-hour estimate, staffing projection, duration, quantity, square-foot figure, scope description, customer budget, or desired cap does not by itself create a fixed price, maximum charge, guaranteed outcome, Authorization Limit, or Controlling Pricing Arrangement; (b) For labor-time engagements, actual authorized labor is billed based on actual labor time at the applicable disclosed rate and may exceed a prior Estimate unless an Authorization Limit applies; (c) Variances between estimated and actual time, staffing, quantities, scope, or cost may occur and, standing alone, do not convert an Estimate into a guarantee or establish breach;

(d) For labor-time engagements, the Company's contemporaneous business records may be used to support the actual labor time, attendance, scope, and services reflected on an invoice, subject to Client's right to present contrary evidence; (e) A stated price becomes controlling for a defined scope only when all requirements of Section 1.3 are satisfied; and a Client-stated budget becomes a binding do-not-exceed amount only when the Company expressly confirms it as an Authorization Limit. Estimates, square-foot pricing guides, service-time examples, and other planning figures are provided to assist with budgeting and expectations. They are not promises of completion or guarantees of cost unless a particular term is expressly made controlling under Section 1.3 or confirmed as an Authorization Limit. 1.3 Controlling Pricing Arrangements - Project, Fixed, and Other Superseding Pricing A written or electronic pricing document becomes a Controlling Pricing Arrangement only when the Company intentionally activates that pricing structure for a defined scope. The purpose of this Section is to prevent an estimate, projected hours, or a casual use of words such as "project" or "fixed" from unintentionally replacing the Company's default labor-time billing method. (a) The arrangement is contained in a written or electronic Company-issued Estimate, Proposal, Work Order, Fixed-Price Quote, or other pricing document; (b) The document expressly identifies the stated amount as a Fixed Price, Guaranteed Price, Project Price, or other controlling price AND expressly states that the identified price supersedes the Company's default labor-time billing method for the defined scope; (c) The document identifies the scope to which the controlling price applies with reasonable clarity and may state exclusions, assumptions, allowances, access requirements, customer responsibilities, changed-condition triggers, or other limitations; (d) An Authorized Company Representative approves the controlling pricing arrangement in a written or electronic Company record; (e) Client accepts the arrangement in writing or electronically, including by signature, checked acceptance box, or payment that is expressly tied to the identified Controlling Pricing Arrangement. No Estimate, Proposal, Work Order, quote, booking confirmation, invoice, email, text message, or other communication becomes a Controlling Pricing Arrangement merely because it contains a dollar amount, estimated total, labor hours, crew size, duration, schedule, or scope description. A Controlling Pricing Arrangement controls price only for its defined scope. Unless it expressly says otherwise, it does not guarantee a result, labor-hour total, staffing level, quantity, or time on site. A Controlling Pricing Arrangement governs only the defined scope and remains subject to these Terms. Added work, Client-requested additions, excluded items, material scope changes, undisclosed conditions, inaccessible areas, changed assumptions, or other work outside the defined scope may be separately priced, billed by labor time, or addressed by an amended Controlling Pricing Arrangement. A controlling price is not increased merely because the Company uses more labor than it projected to complete the originally defined scope, unless the written arrangement expressly provides a valid changed-condition or adjustment mechanism. If a Controlling Pricing Arrangement expressly includes a conditional discount, that discount may be withdrawn only in accordance with Section 6.1 and the conditions stated in the arrangement.

A fixed or project price is not automatically converted to hourly billing because of an unrelated or immaterial breach.

1.4 Scope of Work and Customization The scope of work is defined by the applicable Estimate, Proposal, Work Order, booking record, Controlling Pricing Arrangement, and any authorized changes. For labor-time engagements, Crew will use professional judgment to address Client priorities and perform as much as reasonably possible within the authorized labor time. For Controlling Pricing Arrangements, the defined scope and controlling price govern, while the Company retains discretion over reasonable staffing, sequencing, means, methods, and allocation of labor unless the written arrangement expressly states otherwise. A Client request for a guaranteed outcome, minimum staffing level, specific technician, or minimum labor-hour quantity is not binding unless expressly accepted by an Authorized Company Representative.

1.4A Cleaning Services - Condition, Detail, and Completion Expectations

For cleaning, deep cleaning, move-in/move-out cleaning, dust mitigation, pet-hair removal, post-construction cleaning, and similar services, the amount of work completed in a given number of man-hours depends heavily on property condition and the level of detail requested. Heavy dust, pet hair, grease, hard-water or mineral buildup, excessive soil, clutter, neglected areas, detailed fixtures, cabinets, appliances, tracks, grout, and similar labor-intensive conditions can materially increase the time required. Kitchens and bathrooms are commonly among the most time-intensive areas. A minimum booking or Booking Deposit does not guarantee completion of an entire home, a particular amount of square footage, or every item on a task list. The more difficult the condition or the deeper the requested level of detail, the less square footage or fewer tasks may reasonably be completed within the same number of man-hours. Per-square-foot ranges and service-time examples are planning guides only unless a valid Controlling Pricing Arrangement expressly makes a particular price controlling. 1.5 Courtesy Notice of Material Variances From Estimate This Section 1.5 applies to labor-time engagements that do not have an applicable Authorization Limit. If actual labor is expected to materially exceed a prior labor-hour Estimate, the Company may, as a customer-service courtesy and when reasonably practical, attempt to notify Client so priorities, scope, or continued work can be discussed. This courtesy is not a contractual cap and does not apply to planning assumptions associated with a Controlling Pricing Arrangement. If an Authorization Limit applies, Section 1.6 controls. Client expressly acknowledges and agrees that: (a) Any variance notification is a courtesy and does not create a guaranteed percentage threshold, maximum charge, or duty to stop work unless an Authorization Limit applies; (b) Failure to provide a courtesy variance notice does not, by itself, excuse payment for authorized labor actually performed; (c) Real-world service work involves changing conditions and human interactions that may make precise projections impractical;

(d) Client or an authorized on-site representative may approve additional labor or scope orally, electronically, or by other reasonably documented conduct, except where an applicable law or a written Authorization Limit requires a more specific approval method.

1.6 Change Orders and Additional Time For labor-time engagements without an Authorization Limit, additional labor or scope may be authorized by Client or an authorized on-site representative orally, in writing, electronically, or by reasonably documented conduct. If a written or electronic Authorization Limit applies, the Company will not knowingly exceed that limit without further authorization, except for reasonable emergency, safety, stabilization, or property-protection measures that applicable law permits to be performed without prior approval. A Client-stated budget or preference that the Company has not expressly confirmed as an Authorization Limit is a planning target only. For a Controlling Pricing Arrangement, the controlling price applies only to the defined scope. Client-requested additions, excluded items, inaccessible areas, material scope changes, newly discovered conditions outside stated assumptions, or other work beyond that scope may require additional authorization and may be separately priced, billed by labor time, or covered by a new or amended Controlling Pricing Arrangement. Additional labor required solely because the Company completes the original defined scope with a different crew size or longer duration does not create an extra charge unless the arrangement expressly provides otherwise. 1.7 Completion, Walk-Through, and 48-Hour Service-Concern Notice Upon completion of the scheduled service or task, Client is encouraged to be present for a final walk-through with the Crew. If Client is present, Client may identify any reasonable concerns within the agreed scope, and the Company will make good-faith efforts to address them on the spot or otherwise resolve them. Any touch-up or additional work performed during a walk-through may be billed at applicable rates unless the Company determines the issue non-billable in its sole discretion. If Client is not present at completion, the Company may rely on its contemporaneous records to document attendance, scope, and work performed. Those records may be used as evidence, but Client may provide contrary evidence or timely identify a specific concern. Client should report any quality, scope, or labor-time concern in writing within forty-eight (48) hours after completion, with reasonable specificity and photographs or other supporting information when reasonably available. Prompt notice allows the Company to investigate conditions before they materially change. Failure to give prompt notice may limit the Company's ability or willingness to provide a voluntary re-inspection, re-service, credit, or other accommodation, but does not waive any non-waivable statutory right or claim. If Client requests a re-inspection or re-service more than forty-eight (48) hours after completion, additional service may be billable unless the Company determines otherwise or applicable law requires a different remedy. The Company does not guarantee perfection or complete removal of every stain, odor, buildup, contamination, or pre-existing condition. Any voluntary re-service, credit, or refund is determined under the applicable pricing arrangement, these Terms, and non-waivable law.

1.8 Client Absence or Accessibility Issues If Client does not attend the appointment, Client is responsible for providing timely access and clear instructions. If Crew cannot enter or commence work because of access failures

attributable to Client, applicable minimum, cancellation, travel, or wait-time charges may apply. If service is completed in Client's absence, the Company's records may document the work performed and Client should report concerns under the forty-eight (48) hour procedure in Section 1.7.

1.9 Acknowledgment of Payment Terms The default payment term is payment in full upon completion. A Company-approved Estimate, Proposal, Work Order, Controlling Pricing Arrangement, invoice, or written payment addendum may expressly establish a different deposit, progress, milestone, deferred-payment, or billing schedule, and that job-specific schedule controls payment timing for the engagement. A prior course of dealing or an informal statement by unauthorized personnel does not modify payment terms.

2. Client Responsibilities and Site Conditions

To ensure safe, efficient, and effective service, Client has certain responsibilities regarding the service location and the conditions under which work is performed. By engaging the Company, Client agrees to all of the responsibilities set forth in this Section 2.

2.1 Access and Safety Client shall provide timely and safe access to the work site, including arranging any necessary parking permissions, visitor passes, gate or door access codes, and disarming any security or alarm systems that might prevent entry or cause false alarms. If Client will not be present at the appointment time, Client must provide keys, access codes, and clear instructions in advance. For gated communities, secured buildings, or controlled-access facilities, Client is responsible for coordinating entry for the Crew. Any delays in access upon the Crew’s arrival (including waiting for someone to unlock doors, obtain clearance, or escort the Crew to the work area) are billable as part of the service time. If the Crew cannot gain entry or cannot safely proceed due to Client’s failure to arrange access, the Company may treat the situation as a late cancellation or no-show by Client, and applicable fees apply.

2.2 Utilities and Environment Client shall ensure the work environment is functional for the services to be performed. Client must have all essential utilities in working order and turned on at the location, including running hot water, electricity, adequate lighting, and reasonable climate control (heat in winter, air conditioning or ventilation in summer). Client agrees to provide a safe, sanitary workspace. If the Crew arrives to find no electricity or water, extreme temperatures, grossly unsanitary conditions beyond what was booked, or any other condition that materially impedes safe performance, the Company reserves the right to cancel or suspend the service and charge applicable cancellation or minimum service fees.

2.3 Hazard Disclosure Prior to service, Client must inform the Company of any known or reasonably suspected dangerous, hazardous, or unusual conditions on the premises. This includes but is not limited to: structural problems (weak floors, broken stairs or railings); electrical or plumbing issues (live exposed wires, leaks); presence of hazardous substances (asbestos, lead paint, mold, animal waste, biohazards); pest infestations (bed bugs, fleas, cockroaches, rodents); active fire alarm or detection system testing or maintenance; and any other condition that could pose a risk to personnel, occupants, or equipment, or affect the work.

Client shall secure or remove firearms, weapons, sensitive materials, and hazardous chemicals from active work areas and restrain pets that could interfere with work or create a safety risk. A knowing or material failure to disclose a hazard or take a requested safety measure may constitute a material breach. Client is responsible, to the extent caused by that failure, for resulting delay, additional labor, damaged Company equipment, third-party claims, or other losses allocated to Client under these Terms and applicable law.

2.4 Pre-Service Preparation Client shall complete any pre-service tasks reasonably requested by the Company. Examples include emptying cabinets that are scheduled for interior cleaning, tidying or removing personal belongings from areas to be serviced, securing pets, and making any other preparations specific to the booked work. The Crew can work around normal furniture and contents but is not responsible for damage to items that Client could reasonably have removed, secured, or protected in advance.

2.5 Secure Valuables Client should secure cash, jewelry, confidential documents, firearms, medications, intimate items, and other valuable or sensitive property before service. If an item is reported missing, the Company will reasonably investigate available records and information. Company responsibility requires credible evidence reasonably establishing that the loss is attributable to Company personnel, subject to applicable law and Section 13. The absence of direct video or a confession does not, by itself, determine the issue.

2.6 Workspace Conditions The immediate work areas should be free of unrelated persons (other than Client or Client’s authorized representative) and free of unnecessary distractions or obstacles while the Crew is working. Client is responsible for keeping children, pets, and other individuals out of hazardous work areas. Client shall not assign additional tasks directly to on-site Crew outside of the booked work without going through the Company office for approval; doing so leads to misunderstandings, billing disputes, and safety issues. Any additional tasks accepted by Crew on-site are billed at applicable rates and are subject to the same Terms as the original engagement.

2.7 Customer Warranty of Lawful Direction Client represents that Client has authority to request work at the service location and will not knowingly direct Company personnel to perform unlawful or unsafe acts. Client is responsible for disclosing site-specific rules, restrictions, hazards, or operational requirements that Client knows or reasonably should know and that are not ordinarily apparent to the Company. Client further represents and warrants that: (a) Client has authority from the owner, occupant, tenant, employer, or controlling party, as applicable, to request the work; (b) Client will not knowingly ask Crew to violate law, code, safety requirements, or the defined scope; (c) For commercial or regulated sites, Client will disclose facility-specific rules, permits, security requirements, infection-control requirements, shutdown procedures, or other site rules within Client's knowledge; and (d) Company remains responsible for legal and safety duties that applicable law places on the Company or its personnel and that cannot lawfully be shifted to Client.

To the extent permitted by law, Client is responsible for losses, claims, fines, or expenses to the extent caused by Client's unlawful or unsafe direction, knowing nondisclosure, or breach of the responsibilities in this Section. Indemnification is governed by Section 7 and does not require Client to indemnify the Company for the Company's own gross negligence, willful misconduct, or other liability that applicable law does not permit to be shifted. 2.8 Shared Responsibility for Legal and Safety Compliance Client directions do not expand the Company's scope or excuse either party from legal duties that apply to that party. If Crew reasonably relies on a Client representation about site authority, conditions, or site-specific rules that is false or materially incomplete, Client is responsible to the extent that reliance causes additional cost, delay, claim, or loss. Company personnel remain authorized and obligated to refuse work they reasonably believe is unlawful or unsafe. (a) Crew are service providers and are not retained as Client's architects, engineers, attorneys, code officials, or regulatory consultants unless a separate written agreement expressly says otherwise; (b) A Client instruction outside the agreed scope does not become authorized Company work merely because a Crew member hears or initially attempts it; (c) Responsibility for a loss will be allocated according to the parties' respective acts, omissions, contractual duties, and applicable law; and (d) Nothing in this Section authorizes unlawful conduct or waives a duty that applicable law makes non-waivable. The Crew’s authority and obligation to refuse unlawful directions when they are aware of the unlawfulness is set forth in Section 3.3 below.

3. Substance Use, Conduct, and Crew Authority

Client agrees to maintain a professional, respectful, and safe environment for the Company’s Crew at all times during any service appointment. The provisions of this Section establish the Crew’s authority and the Client’s obligations regarding on-site conduct.

3.1 Substance Use or Intoxication No person at the service location may use illegal drugs during service, be materially impaired or intoxicated in a way that creates a safety or conduct risk, or engage in unlawful substance-related activity around Crew. Lawful possession of unopened or stored alcoholic beverages, standing alone, is not a violation. If conditions create a reasonable safety or professional-conduct concern, the Company may suspend or terminate service and apply the remedies in Sections 3.4 and 6.

3.2 Harassment or Inappropriate Conduct All Clients and any persons at the job site must treat Crew respectfully and professionally. The Company has zero tolerance for any form of harassment, discrimination, abuse, or unprofessional behavior directed at its personnel. This includes verbal, physical, or sexual harassment; derogatory or offensive remarks; unwanted advances or invasive personal questions; and any conduct that a reasonable person would consider threatening, intimidating, or as creating an unsafe or hostile work environment. Even casual comments or jokes that are sexual in nature or that could be construed as disrespectful are strictly prohibited. The Company’s technicians are instructed to maintain professional boundaries, and the

Company expects Clients to do the same. If any individual at the location makes Crew feel unsafe, threatened, or extremely uncomfortable, Crew may pause work, contact the Company office, and exercise the Walk-Off Authority described in Section 3.4.

3.3 Crew Refusal Authority for Unlawful or Unsafe Directions SWAT Team of Michigan Crew members — including all employees, subcontractors, agents, and authorized representatives — are EXPRESSLY AUTHORIZED, AND OBLIGATED, to refuse any direction, instruction, or request from Client or Client’s agents, invitees, or on-site contacts that the Crew member, in their good-faith judgment, believes: (a) Violates any federal, state, or local fire code, building code, electrical code, plumbing code, mechanical code, or other applicable code; (b) Violates any OSHA, MIOSHA, EPA, or other workplace safety, environmental, or occupational health regulation; (c) Violates any healthcare facility, licensure, or life-safety regulation applicable to the property; (d) Violates any provision of this Agreement; (e) Creates a reasonable risk of injury, illness, or harm to Crew, Client, occupants, residents, or third parties; (f) Creates a reasonable risk of damage to property, structures, or systems beyond what is contemplated in the agreed scope of work; (g) Is otherwise unlawful, unethical, or contrary to Company policies and standards. Crew refusal under this Section is a contractual right of the Company and is not insubordination, breach of duty, or failure to perform. Crew is empowered to refuse such directions on the spot, without supervisory approval, and without explanation beyond identifying the basis for the refusal. Where Crew refuses a Client direction under this Section 3.3, the Company’s obligation to perform the affected portion of the work is suspended until either (i) Client withdraws the unlawful or unsafe direction and provides a lawful and safe alternative, or (ii) the Company exercises its Walk-Off Authority under Section 3.4. In either case, Client remains liable for all charges set forth below. 3.4 Walk-Off Authority and Charges Following Client-Created Suspension If Client or Client’s agents persist in directing Crew to perform an act that has been refused under Section 3.3, or if Client or Client’s agents create or permit conditions that the Crew member in good-faith judgment determines are unsafe, hostile, harassing, intoxicated, or otherwise intolerable, the Crew is authorized to immediately suspend work, gather equipment, and depart the job site (a “Walk-Off”). If a Walk-Off occurs because of Client-created conditions described above, the following allocation applies, subject to applicable law: (a) The Walk-Off is a contractual right of the Company and is not a breach by the Company of any obligation under this Agreement; (b) Earned charges, applicable minimums, and properly non-refundable Booking Deposits remain payable; any unearned amount is handled under Section 6.14 and applicable law; (c) Client is responsible for: (i) labor and services actually performed; (ii) applicable minimum charges; (iii) nonreturnable or specially acquired materials and equipment

costs; and (iv) reasonable documented demobilization, reserved-capacity, or cancellation charges otherwise authorized by Section 6.3, provided that the Company will not recover duplicative amounts for the same loss and total charges will not exceed amounts permitted by law; (d) Any loss of conditional discount or specialty-rate adjustment is governed solely by Section 6.1 and may not be stacked as a duplicate recovery for the same economic loss; (e) Reasonable preparation or third-party costs are recoverable only to the extent actually incurred, nonrecoverable, and not already included in another charge; (f) Unpaid amounts remain subject to the payment and collection provisions of Section 6; (g) Client may, at the Company’s sole discretion, be placed on a permanent “Do Not Service” list; (h) The Company should document a Walk-Off in its business records as soon as reasonably practical, including the reason for departure and work completed. The remedies in this Section are intended to compensate the Company for work performed, reserved capacity, demobilization, and nonrecoverable costs caused by Client-created conditions, not to impose a penalty. If a particular charge would be unenforceable as a penalty or would duplicate another recovery, it shall be reduced or eliminated to the extent necessary while preserving the remaining lawful remedies.

3.5 Right of Immediate Termination Generally In addition to Section 3.4, the Company may suspend or terminate service when Crew makes a reasonable good-faith determination that the site has become unsafe, hostile, abusive, unlawful, or materially inconsistent with the agreed scope. Charges and refunds following such termination are governed by Sections 3.4, 6.3, 6.14, and applicable law rather than an automatic entitlement to the full unperformed contract value.

4. Client Liability for Staff Injury and On-Site Conditions

The Company relies on Client to disclose and reasonably control site conditions within Client's knowledge or control. Client is responsible for harm to the extent caused by Client's negligence, knowing nondisclosure, unsafe condition, or breach, subject to applicable law.

4.1 Duty to Maintain Safe Premises Client shall use reasonable care to provide a safe service location and, to Client's knowledge, disclose known hazards, structural defects, access risks, code-related restrictions, or other conditions that could materially affect safe performance. Client is not deemed to warrant the absence of unknown latent defects, but remains responsible for conditions within Client's knowledge or control that are not disclosed. 4.2 Limited Indemnity for Client-Caused Third-Party Claims To the fullest extent permitted by law, Client shall defend, indemnify, and hold harmless the Company Parties from third-party claims, losses, fines, penalties, and reasonable defense costs to the extent caused by Client's breach, negligence, unlawful direction, knowing nondisclosure, or conditions under Client's control. This obligation is allocated according to causation and does not require Client to indemnify a Company Party for that Company Party's own gross negligence, willful misconduct, or liability that applicable law prohibits shifting.

(a) The condition of the premises, access routes, utilities, fixtures, systems, or surrounding areas under Client’s control; (b) Any acts or omissions by Client, Client’s employees, agents, invitees, or other persons at the service location, including failure to disclose hazards or to maintain a safe environment; (c) Any injuries or health exposures suffered by Company personnel during or as a result of the services that are caused by unsafe conditions, hazards, contaminants, or negligence on the part of Client; (d) Any unlawful, unsafe, or non-code-compliant direction given to Company personnel by Client or any person at Client’s direction (cross-reference Section 2.7); (e) Third-party claims to the extent arising from conditions under Client's control or acts or omissions of Client or Client's agents. Indemnification under this Section applies only to the extent permitted by law and in proportion to the conduct giving rise to the claim. Nothing here waives or shifts a duty that applicable law makes non-waivable.

4.3 Insurance Requirements The Company may require commercial Clients, or Clients engaging the Company for higher-risk or specialty projects, to maintain specified insurance and to provide certificates, additional-insured status, or waivers of subrogation when those requirements are stated in the applicable Proposal, Work Order, Controlling Pricing Arrangement, or insurance request. No insurance requirement applies merely because a Client is commercial unless the Company has actually required it for that engagement. Residential Clients are encouraged to maintain appropriate homeowners' or renters' coverage.

4.4 Incident Cooperation Following an accident, injury, property-damage claim, or other material incident, each party will reasonably cooperate in preserving evidence, providing relevant information, allowing a reasonable inspection when appropriate, and coordinating with insurers. An unreasonable failure by Client to cooperate may affect a claim or constitute a breach only to the extent the failure materially prejudices investigation, defense, or resolution. This cooperation obligation survives completion to the extent reasonably necessary for a pending incident or claim.

5. Property Damage, Pre-Existing Conditions, and Incidental Charges

5.1 No Specialized Hazard Remediation Unless Contracted Unless expressly included in the scope, ordinary cleaning or maintenance services do not include regulated or specialized abatement such as asbestos or lead abatement, professional mold remediation, pest extermination, or other licensed hazard-removal work. Specialty or remediation services may be available under a separate scope, rate, or provider. If unexpected hazardous conditions are discovered, the Company may pause work, recommend appropriate remediation, or offer separately authorized specialty service.

5.2 Non-Solicitation of Company Personnel Client agrees not to knowingly circumvent the Company by directly soliciting or engaging personnel first introduced or assigned by the Company for substantially similar services outside the Company relationship during the engagement and for twelve (12) months afterward, to the

extent enforceable by law. If Client breaches this provision, the Company may seek actual damages, reasonably provable lost revenue, and injunctive relief where available. No fixed forfeiture or punitive amount is created by this Section. 5.3 Property Damage Allocation Client understands that physical service work carries a risk of accidental damage and that pre-existing or fragile conditions can fail under ordinary contact. The Company is not responsible for loss or damage caused by pre-existing defects, undisclosed fragility, ordinary wear inherent in the authorized work, Client or third-party conduct, or conditions outside the Company's reasonable control. If Company ordinary negligence is proven to have caused property damage, any liability is subject to Section 13 to the extent permitted by law. Nothing in this Agreement excludes liability for willful misconduct, fraud, or other liability that applicable law does not permit the Company to disclaim or limit.

5.4 Pre-Existing Conditions and Fragile Items Subject to Sections 5.3 and 13, Client acknowledges that pre-existing damage, deterioration, improper installation, undisclosed fragility, item placement, and inherent material sensitivity may cause or materially contribute to loss during ordinary authorized service. The following conditions may reduce or eliminate Company responsibility only to the extent they caused or materially contributed to the claimed damage: (a) Damage to items, finishes, or surfaces that were already damaged, worn, weakened, deteriorated, or in poor condition prior to the service, regardless of whether such pre-existing condition was visible to Company personnel; (b) Damage to fragile, antique, irreplaceable, or high-value items that Client failed to remove, secure, protect, or specifically identify in writing to Company personnel before the service; (c) Damage to items the Company expressly warned Client about and that Client elected not to remove, protect, or exclude from the scope of work; (d) Damage to items located in areas where the Company was working that could reasonably have been removed, relocated, or protected by Client in advance; (e) Damage caused by Client’s own pets, children, employees, invitees, or other persons present at the service location during or after the service; (f) Damage to outdated, deteriorated, improperly installed, or substandard fixtures, finishes, or systems that fail under normal cleaning or maintenance contact; (g) Damage to items that fall, shift, settle, or break due to vibration, normal handling, or proximity to work activity, where the item’s placement or condition contributed to the failure; (h) Delayed reports of damage may materially impair investigation and may affect available voluntary remedies, but do not waive non-waivable legal rights; (i) Cosmetic or de minimis damage that does not materially affect the function or value of the item, including minor scuffs, scratches, smudges, or marks on heavily-used surfaces. Client acknowledges that certain finishes - including old paint, antique varnishes, gilding, lacquered metals, soft woods, natural stone, painted cabinetry, fabric upholstery, fragile glass, plaster moldings, decorative trim, and painted or stained drywall - can be damaged by even careful cleaning or handling. Client should identify known fragile or specialty finishes before work and, when reasonably requested, remove, protect, or exclude them. Failure to disclose a

known fragile condition may be considered in allocating responsibility to the extent the nondisclosure caused or contributed to damage. Any Company liability for property damage is subject to Section 13 to the extent permitted by applicable law.

5.5 Detection System Activation and Incidental Effects Client acknowledges and accepts that physical labor performed at the service location — including but not limited to cleaning, dusting, scrubbing, sanitizing, water-based cleaning, steam application, chemical application, equipment operation, ventilation disturbance, movement of furniture or equipment, and similar normal work activities — may incidentally activate, interfere with, or affect smoke detectors, heat detectors, carbon monoxide detectors, sprinkler systems, fire suppression systems, security sensors, and other building safety, monitoring, and detection systems. Such incidental activation or interference may result from any of the following normal and unavoidable consequences of performing physical work indoors: (a) Elevated ambient temperature from equipment operation, physical exertion, or environmental conditions during the work; (b) Reduced airflow or ventilation in confined or partially-enclosed spaces during the work; (c) Airborne dust, particulates, lint, or cleaning agents disturbed by the work; (d) Water vapor, steam, mist, or moisture incidental to wet cleaning or steam application; (e) Chemical fumes, aerosolized cleaning solutions, or similar substances normally associated with the work; (f) Physical proximity of equipment, cleaning tools, ladders, or personnel to detection devices; (g) Any other environmental or operational condition incidental to the performance of the work. Client acknowledges that cleaning, dust, moisture, steam, chemicals, equipment, vibration, or movement near building detection systems can create a foreseeable risk of accidental activation or interference. Client is responsible for notifying monitoring providers, placing systems in test mode, or arranging required isolation when Client controls those systems or has been advised to do so. To the extent permitted by law, Client is responsible for third-party response, monitoring, or operational charges arising from ordinary foreseeable activation not caused by Company negligence or willful misconduct. Subject to that causation rule, examples may include: (i) Any false alarm fees, fire department response charges, false-alarm penalties, monitoring service charges, central station charges, or third-party fees that result from incidental activation of detection systems during the work; (ii) Any administrative or facility-imposed fees that result from such activation; (iii) Any incidental damage to detection devices that occurs as a normal consequence of the cleaning or service activity — including residue requiring cleaning, minor wear from proximity, sensor blockage requiring reset or cleaning, or temporary impairment requiring service-restoration; (iv) Any disruption to building operations, occupant inconvenience, evacuation costs, or business interruption that results from such activation; (v) Any reputational or operational impact arising from a false alarm response by emergency services.

Client should coordinate with any fire alarm, security, monitoring, or life-safety provider before work when the service could reasonably disturb such systems. The Company may pause work if required protections are not in place. Responsibility for resulting losses or charges is allocated according to causation, these Terms, and applicable law. Any Company liability arising under this Section 5.5 is subject to Section 13 and applicable law.

5.6 Third-Party Charges and Incidental Fees Physical service work may result in third-party charges such as parking fees, access fees, alarm-response charges, HOA charges, utility charges, or environmental-response costs. Client is responsible for charges arising from Client-controlled conditions, Client instructions, required site access, or ordinary authorized work where the Company was not negligent. The Company remains responsible to the extent a charge is caused by Company negligence, willful misconduct, or another non-waivable legal duty.

5.7 No Professional Advice Any “house manager” or consulting services provided by the Company are offered as general guidance based on the Company’s experience. The Company is not a licensed professional advisor in architecture, engineering, medicine, law, finance, investment, or any regulated profession. Client should consult appropriate licensed professionals for advice in such areas.

5.8 Third-Party Services Some services may be performed by independent contractors or partner providers coordinated through the Company. The Company does not guarantee or assume liability for acts outside its contractual responsibility or control, but nothing in this Section eliminates liability that applicable law imposes on the Company for its own negligence, selection, representations, or non-waivable duties. 5.9 Customer Feedback and Public Reviews The Company encourages Client to contact it promptly so concerns can be investigated and resolved. This request is voluntary and is not a condition on Client's right to give an honest review, communicate with a government agency, seek legal advice, or exercise any right protected by law. Section 9 governs reviews and feedback.

6. Orders, Scheduling, and Payment Terms

When Client places an order for services with the Company, Client is making a request to schedule service on a specified date and time and for an agreed scope. All orders are subject to acceptance by the Company. The Company reserves the right to refuse, cancel, or reschedule any service request at its discretion.

6.1 Pricing Incorporation, Retail Rate Precedence, and Conditional Discounts This Section 6.1 is one of the most important provisions of this Agreement. Client should read it carefully. Default Rule Except where a valid Controlling Pricing Arrangement under Section 1.3 governs a defined scope, the Company's disclosed Standard Rates and default labor-time billing structure apply. Where a Controlling Pricing Arrangement applies, its controlling price governs the defined

scope. Standard or specialty rates may apply to added scope, changed conditions, or loss of a valid conditional discount only as expressly permitted by these Terms and applicable law. Conditional Discounts Below Standard Rates A price below the applicable disclosed Standard Rate is a Conditional Discount unless the Company-issued pricing document expressly states that the lower price is unconditional. A Conditional Discount is principally conditioned on timely payment and compliance with material obligations that directly affect the price, scope, access, safety, or performance of the engagement. The label used for the price does not alone determine whether it is a discount or a Controlling Pricing Arrangement; Sections 1.3 and 6.1 must be read together. (a) Conditional Discounts are offered in reliance on timely payment and the material assumptions stated for the engagement; (b) The Standing Notice and this Section provide the general conditional-discount rule, but a job-specific document may expressly state that a particular price is unconditional; (c) Loss of a Conditional Discount requires a material breach that directly affects payment, scope, access, safety, or performance; an unrelated or immaterial technical violation does not automatically reprice the engagement; (d) Repricing may not be used to create a duplicate recovery for a loss already compensated by another contractual charge. Triggers for Discount Revocation Upon a material breach directly affecting the economics or performance of the engagement - such as failure to pay as agreed, a knowingly false payment dispute, material misrepresentation or nondisclosure of scope or hazardous conditions, denial of required access, or Client conduct that materially prevents or increases the cost of performance - the Company may withdraw an affected Conditional Discount. Where the discount is withdrawn, unpaid or affected work may be recalculated at the applicable Standard or specialty rate that was disclosed or made reasonably available for that work. Retroactive repricing is limited to the work materially affected by the breach unless a prompt-payment discount expressly conditions the entire unpaid engagement on timely payment. Application to Specialty Rates (Including Biohazard) If work qualifies for a specialty or premium rate because of biohazard, sewage, smoke/odor, hazardous materials, specialized equipment, travel/access, or another disclosed category, that rate may be applied when the triggering condition is discovered and Client authorizes continued work. If Client knowingly misrepresented or failed to disclose a condition that would have changed the applicable rate, the specialty rate may be applied to affected work already performed to the extent reasonably attributable to that nondisclosure and permitted by law. (i) If the Company knowingly quotes a lower rate despite full disclosure of a specialty condition, that lower rate remains the agreed rate unless it was expressly identified as conditional or a valid changed-condition trigger occurs; (ii) A specialty-rate adjustment cannot be based merely on a condition the Company fully knew and priced before booking, unless the written pricing terms expressly reserved that adjustment; (iii) A Controlling Pricing Arrangement continues to govern its defined scope unless it contains an applicable adjustment condition or a material breach permits withdrawal of an identified Conditional Discount;

(iv) New or undisclosed conditions may justify a new rate, changed scope, pause, or additional authorization for affected work; and (v) The Company will disclose a material rate change before continuing affected work when reasonably practical, except for emergency stabilization or other work lawfully performed without advance approval. Acknowledgment Client acknowledges that Standard Rates are the baseline; a below-standard price may be a Conditional Discount; a Controlling Pricing Arrangement controls only when Section 1.3 is satisfied; and loss of a Conditional Discount is limited to the material-breach and specialty-condition rules stated above. Nothing in this Section authorizes a hidden rate or a duplicate recovery.

6.2 Confirmation The Company will provide or make available appointment details. Client should review the service date, arrival window, scope, pricing method, deposit, and any Authorization Limit. A calendar duration, appointment block, or automated end time is a scheduling aid only and does not change man-hour billing or guarantee the crew will remain for that amount of clock time.

6.3 Client-Initiated Rescheduling or Cancellation If Client cancels or materially reschedules with less than twenty-four (24) hours' notice, the Company may retain an otherwise non-refundable Booking Deposit and/or charge a reasonable cancellation amount to compensate for reserved capacity, dispatch preparation, and nonrecoverable costs. Any cancellation charge will be offset by amounts already retained as a Booking Deposit for the same loss and will not exceed the lesser of (a) the unused value of the scheduled engagement or (b) the amount reasonably related to the Company's expected or actual short-notice loss, to the extent permitted by law. No duplicate cancellation recovery is permitted.

6.4 Company-Initiated Rescheduling The Company may reschedule because of technician illness, weather, equipment failure, safety conditions, force majeure, or other operational reasons. The Company will use reasonable efforts to provide notice and offer an alternative date. If the Company cancels an engagement before earning the Booking Deposit and cannot provide service within a reasonable alternative period acceptable to Client, any unearned payment will be refunded or credited as required by law. The Company is not liable for consequential costs arising from a good-faith reschedule or cancellation to the extent permitted by law.

6.5 Mid-Service Termination by Client If Client stops a labor-time service after Crew has arrived or begun work for reasons other than Company material breach, Client owes the applicable minimum charge or actual labor and authorized charges, whichever is greater, plus nonrecoverable materials or costs. If the termination also qualifies as a short-notice cancellation under Section 6.3, any cancellation charge is reduced by amounts already recovered through the minimum charge or Booking Deposit so the Company does not receive duplicate compensation. For a Controlling Pricing Arrangement, amounts due are determined by the defined scope, work performed, stated termination terms, and Section 6.3.

6.6 Payment Due Upon Completion (Default Rule) PAYMENT IS DUE IN FULL UPON COMPLETION unless a Company-approved job-specific document expressly states a different deposit, progress, milestone, retainage, deferred-payment, or invoice schedule. An Estimate, Proposal, Work Order, Controlling Pricing Arrangement, invoice, or Payment Terms Addendum approved by an Authorized Company Representative may establish different payment timing for that engagement, and that stated schedule controls. Net-30, net-60, net-90, end-of-month, end-of-quarter, and similar terms do not arise from industry custom, Client internal policy, prior accommodation, or course of dealing. They apply only when expressly approved for the engagement by an Authorized Company Representative. Client expressly acknowledges and agrees that: (a) Payment due upon completion is a material term of this Agreement and is a prominent provision Client has read and understood; (b) Acceptance of these Terms acknowledges the default payment-on-completion rule, subject to any valid job-specific payment schedule; (c) Failure to pay an amount when due is a material payment breach and may trigger lawful collection remedies and loss of a prompt-payment or other payment-conditioned discount under Section 6.1; (d) Issuing an invoice does not itself extend the due date unless the invoice or another Company-approved document expressly states a later due date. 6.7 Alternate Payment Terms The Company may approve alternate or deferred payment terms when operationally appropriate. Any exception to the default payment rule must be stated in a written or electronic Estimate, Proposal, Work Order, Controlling Pricing Arrangement, invoice, or Payment Terms Addendum and approved by an Authorized Company Representative. (a) The alternate due date, progress schedule, or other payment deviation must be stated with reasonable clarity; (b) An Authorized Company Representative must approve the deviation before Client relies on it; (c) Field Crew, technicians, or other personnel without specifically delegated payment authority cannot extend credit, waive a deposit, or alter a due date; (d) The alternate terms may be conditioned on deposits, credit approval, progress billing, automatic payment, or other disclosed requirements; and (e) A material payment breach may terminate future credit privileges and trigger the remedies otherwise allowed by these Terms, but does not retroactively create a payment term that was never agreed. Absent a valid Company-approved written or electronic payment exception, the default payment rule in Section 6.6 applies. Commercial Clients seeking alternate payment terms may, at the Company’s discretion, be required to complete a Credit Application before commencing work. The Company’s decision whether to require a credit application is made on a case-by-case basis and the Company is under no obligation to require one.

6.8 Billing and Payment Information Client shall provide accurate billing information. If Client voluntarily provides a payment method for a specific payment, deposit, recurring plan, or separately accepted card-on-file authorization, the Company may use that payment method only within the scope of the authorization and applicable law. This Agreement alone does not authorize the Company to place disputed damage claims or materially increased charges on a card without a valid payment authorization or other lawful basis. The Company will provide an invoice or receipt for amounts charged.

6.9 Payment Methods and Fees The Company accepts various payment methods. Any electronic payment, convenience, bank, or processing fee charged to Client will be disclosed before payment and imposed only to the extent permitted by law and applicable payment-network rules. Returned or failed payments may incur the actual bank charge and any additional fee permitted by law and disclosed to Client.

6.10 Late or Failed Payments If an undisputed amount remains unpaid after its due date, the Company may suspend further service and pursue reasonable collection measures. The following may apply to the extent permitted by law and any job-specific payment terms: (a) A one-time administrative late fee of up to $25 may be assessed if an undisputed amount remains unpaid for five (5) calendar days after the due date; (b) The Company may provide reminder notices by email, text, phone, or invoice and may suspend new or continuing non-emergency service while a delinquent balance remains; (c) If an undisputed amount remains unpaid for thirty (30) days, interest may accrue at the lesser of one and one-half percent (1.5%) per month or the maximum lawful rate; (d) A prompt-payment or other payment-conditioned discount may be withdrawn only as provided in Section 6.1; and (e) The Company may refer delinquent accounts to collections or pursue arbitration or court remedies and may seek reasonable collection costs and attorneys' fees to the extent authorized by contract and law. Commercial credit reporting, if used, will be made in accordance with applicable law.

6.11 Chargebacks and Payment Disputes Nothing in this Agreement restricts a Client's non-waivable rights to dispute a card, bank, or other payment transaction in good faith. Client is encouraged, but not required where law provides otherwise, to contact the Company promptly so a billing or service dispute can be investigated. A knowingly false payment dispute, fabricated fraud claim, or intentional attempt to reverse payment for services the Client knows were authorized and delivered may constitute a material breach and may be contested by the Company. The Company may seek lawful chargeback costs, collection costs, or other remedies, but a good-faith dispute is not automatically "fraud" merely because the Company disagrees with it.

6.12 Order Limits The Company reserves the right to limit or reject service orders that appear suspicious or outside normal use.

6.13 Discounts and Promotions Discounts and promotions are subject to their stated conditions and Section 6.1. A promotion may be non-transferable, limited in time, or restricted from combination with other offers when disclosed before booking. The Company may modify or withdraw an unaccepted promotion prospectively.

6.14 Refunds A Booking Deposit becomes non-refundable to the extent the Company has accepted the booking and reserved capacity, personnel, or nonreturnable materials, except where the Company agrees otherwise or applicable law requires a refund. A payment below the required Booking Deposit does not reserve service unless expressly accepted; the Company may return such payment less any processor charge that is actually nonrefundable to the Company and lawfully chargeable to Client. If the Company cancels before earning or applying a payment and cannot provide the agreed service, unearned amounts will be refunded or credited as required by law. Service-quality disputes are handled under Section 1.7; refunds are not automatic merely because Client is dissatisfied, but the Company may offer re-service, credit, or refund when warranted.

6.15 Proof of Service and Records The Company documents labor and site attendance through one or more contemporaneous records: internal time logs; crew dispatch and route data; time-stamped or geo-tagged photos and videos; access logs; task checklists; work orders; electronic communications with Client or on-site contacts; material and equipment scans; completion notes; and recordings of communications under Section 6.21. 6.16 Business Records and Dispute Evidence These records are Company business records and may be used to support invoicing, attendance, scope, communications, and services performed. Client may challenge a specific entry and provide contrary evidence. A failure to object promptly may be considered when evaluating the reliability of a later dispute, but no record is made legally conclusive solely by this Agreement and no non-waivable evidentiary or consumer right is waived.

6.17 No Special Timecard Requirement The Company is not required to use any particular punch-clock, biometric, third-party timekeeping, or minute-by-minute system unless a written arrangement or applicable law expressly requires one. Reasonable contemporaneous records may be used to document service time. On-site setup, breakdown, safety briefings, security check-in, escort time, and Client-caused waiting may be billable when reasonably related to the service and disclosed by the applicable pricing terms.

6.18 Client Absence at Walk-Through If Client or the designated site contact is not present at completion, the Company may close out the work using its business records, photographs, and completion notes. Client retains the prompt-notice rights and responsibilities in Section 1.7.

6.19 Optional Sign-Off When feasible, the Company may request a same-day sign-off. A missing sign-off does not invalidate the Company’s records.

6.20 Dispute Path A billing dispute should identify the specific charge, labor entry, scope item, or issue being challenged and provide supporting information reasonably available to Client. The parties will attempt in good faith to clarify or resolve the issue; unresolved disputes are handled under Section 12 and applicable law.

6.21 Communications, Monitoring, and Recordings For quality assurance, training, safety, security, and dispute resolution, the Company may record or monitor calls, video calls, messages, or other communications where lawful. If applicable law requires notice or consent from all parties, the Company will provide the legally required notice or obtain consent before recording. Recordings, transcripts, and communication logs may be retained as business records and used as evidence to the extent permitted by law.

6.22 Minimum Charges The following standard minimums apply unless the applicable booking page, Estimate, Proposal, Work Order, recurring housekeeping plan, specialty-service terms, or Controlling Pricing Arrangement states a different minimum: (a) Residential deep cleaning and other non-routine residential cleaning: four (4) total labor hours (man-hours) at the applicable rate. Four man-hours may consist of one technician for four hours, two technicians for two hours each, four technicians for one hour each, or any equivalent combination totaling four man-hours; (b) Commercial and recurring housekeeping minimums are service-specific; if no different minimum is disclosed, the standard commercial minimum is four (4) labor hours per dispatched technician; (c) Short-notice cancellation, rescheduling, no-show, or access-denial charges are governed by Sections 6.3, 6.5, and 6.14 and are offset by any Booking Deposit retained for the same loss; (d) If Crew is dispatched but cannot commence because of Client-caused access failure, the Company may charge the applicable service minimum, reasonable wait time, travel/access charges, or cancellation amount disclosed for the engagement, without duplicate recovery; (e) Biohazard, remediation, emergency, specialty, or high-risk work may carry a service-specific minimum or specialty rate disclosed before the affected work is authorized. Minimum charges compensate the Company for reserved capacity, dispatch, mobilization, and the minimum service commitment and may apply even when actual on-site time is shorter than the minimum, subject to applicable law and the specific booking terms.

7. Indemnification

To the fullest extent permitted by law, Client shall defend, indemnify, and hold harmless the Company and its officers, employees, contractors, subcontractors, and representatives (the

“Company Parties”) from third-party claims, fines, losses, and reasonable defense costs to the extent caused by Client's breach, negligence, knowing misrepresentation or nondisclosure, unlawful direction, misuse of Company systems, or conditions under Client's control. Indemnification is allocated according to causation and does not require Client to indemnify a Company Party for that Company Party's own gross negligence, willful misconduct, or other liability that applicable law does not permit to be shifted. (a) Material Breach: A Client breach that causes or materially contributes to the third-party claim or loss; (b) Misrepresentations or Nondisclosures: A knowing or material false statement, omitted hazard, false authority representation, or other material nondisclosure by Client; (c) Property Conditions and Safety: A dangerous condition under Client's control that Client knew or reasonably should have known about and failed to disclose or correct; (d) Unlawful or Unsafe Direction: A Client direction that causes or materially contributes to the claim; (e) Client Agents: Acts or omissions of Client's employees, occupants, guests, contractors, or representatives to the extent they cause or materially contribute to the claim; (f) Third-Party Claims: Claims by persons whose presence, property, or conduct is under Client's control, to the extent caused by Client or those persons; (g) Third-Party Charges: Charges allocated to Client under Sections 5.5 and 5.6; (h) Online Tools: Client misuse of Company websites, portals, accounts, payment links, or digital tools. Client will reasonably cooperate in the defense of a covered third-party claim. The Company may control the defense where it is the primary party at risk, but may not unreasonably reject a settlement that fully releases the Company Parties and imposes no admission or nonmonetary obligation on them. Indemnification obligations survive to the extent the underlying claim survives.

8. Gift Cards

From time to time, the Company may offer gift cards or gift certificates redeemable toward Company services. Gift cards are issued by the Company, are redeemable only for services or merchandise provided by the Company, and are not connected to any specific account until redemption. To redeem, the bearer must provide the unique gift card number or code at the time of booking or payment. Gift cards do not expire for sixty (60) months (five years) from purchase, or longer if required by law, and are not subject to inactivity or maintenance fees. Gift cards cannot be redeemed for cash except where required by law. Gift cards cannot be used to purchase additional gift cards, are not credit instruments, carry no interest or implied warranties, and cannot be reloaded. Gift card purchases are final and non-refundable except as required by law. Treat gift cards like cash. The Company is not responsible for lost, stolen, or destroyed gift cards or for unauthorized use of a gift card code. The Company reserves the right to refuse, void, or cancel gift card transactions in cases of suspected fraud, unauthorized use, or unlawful activity.

9. Client Feedback and Fair-Review Policy

The Company values honest feedback and continuously strives to improve. This Section establishes the Company’s approach to communication and public reviews, with the goal of fairness and accuracy for

both parties. Nothing in this Section limits any rights under the Michigan Consumer Protection Act (where applicable) or under the Consumer Review Fairness Act.

9.1 Open Communication and Private Resolution If Client is dissatisfied or has suggestions, Client is encouraged to contact the Company so the matter can be investigated and addressed promptly. This is a voluntary customer-service request, not a restriction on honest reviews, legal claims, government complaints, or protected communications.

9.2 Respectful and Accurate Reviews Client retains the right to share honest opinions and truthful descriptions of Client's experience, including negative opinions, in any lawful forum. Client should not knowingly publish false statements of fact, confidential information that Client has no right to disclose, threats, unlawful harassment, or content otherwise outside legal protection. Nothing in this Agreement penalizes a Client merely for posting an honest negative review.

9.3 Monitoring, Response, and No Defamation The Company may monitor and respond to public reviews. Nothing in this Agreement waives either party's rights concerning actual defamation, fraud, unlawful threats, confidential information, or other unlawful conduct. A disagreement with an opinion or a negative rating, standing alone, is not defamation and does not create a contractual penalty.

10. Termination of Services

10.1 Company’s Right to Terminate The Company may terminate or suspend services when Client materially breaches these Terms, fails to pay as agreed, creates unsafe or abusive conditions, materially misrepresents the project, interferes with performance, or when continued service is otherwise impractical or inappropriate in the Company's reasonable good-faith judgment. The Company may also decline future work for business reasons. Charges, credits, and refunds for a current engagement are governed by the applicable pricing arrangement, Sections 3 and 6, and applicable law.

10.2 Client’s Right to Terminate Client may cancel future services by providing notice. Services already performed remain chargeable and short-notice cancellation, minimum, deposit, or nonrecoverable-cost provisions may apply. Cancellation does not forfeit an unearned payment where applicable law requires a refund.

10.3 Effect of Termination Upon termination: (a) earned and properly authorized amounts remain due; (b) future obligations that by their nature should survive remain in effect; (c) a material Client breach may trigger the specific remedies provided elsewhere in these Terms, including lawful loss of a Conditional Discount; (d) if work stops mid-project, the Company will use reasonable care to leave the site in a reasonably safe condition consistent with the circumstances; and (e) termination does not create duplicative penalties or waive any other lawful remedy.

11. Assignment

The Company may assign or transfer this Agreement, in whole or in part, to any affiliate or as part of a merger, acquisition, corporate reorganization, or sale of substantially all assets. Client consents in advance to such assignment. Client may not assign or transfer any rights or obligations under this Agreement without prior written consent of the Company. Any attempted assignment without consent is null and void. This Agreement is binding upon and inures to the benefit of both parties and their respective permitted successors and assigns.

12. Governing Law, Arbitration, and Dispute Resolution

These Terms are governed by Michigan law, except that mandatory consumer-protection, licensing, lien, safety, or other non-waivable law of the jurisdiction where services are performed also applies when required. The Federal Arbitration Act and, where applicable, Michigan arbitration law govern the arbitration provisions. Venue provisions are subject to mandatory law and the rules of the selected arbitration provider.

12.1 Arbitration Agreement EXCEPT FOR THE EXPRESS EXCEPTIONS BELOW, CLIENT AND COMPANY AGREE TO RESOLVE COVERED DISPUTES THROUGH INDIVIDUAL BINDING ARBITRATION RATHER THAN A JUDGE OR JURY. This includes disputes concerning the Agreement, pricing, services, payment, breach, termination, interpretation, and enforceability. The arbitrator may decide issues delegated by applicable arbitration law, while a court may decide issues that law requires a court to decide.

12.2 Arbitration Procedures Arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules for individual consumer disputes and its Commercial Arbitration Rules for commercial disputes, unless the parties agree to another reputable provider. Consumer filing, administrative, and arbitrator fees will be allocated as required by the applicable AAA rules and law. Arbitration may occur remotely, by documents where permitted, or in the Michigan county of the Company's principal place of business at the time the claim is filed, unless mandatory law or AAA rules require another location. If AAA is unavailable, the parties may agree on another provider or a court may appoint an arbitrator as permitted by law.

12.3 Class Action and Jury Waiver TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLIENT AND COMPANY EACH WAIVE A JURY TRIAL FOR COVERED DISPUTES AND AGREE THAT CLAIMS WILL BE BROUGHT ONLY ON AN INDIVIDUAL BASIS, NOT AS A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION OR ARBITRATION. This waiver is mutual and does not eliminate substantive remedies that applicable law makes available in individual arbitration.

12.4 Exceptions to Arbitration Notwithstanding the foregoing, the following are exceptions where either party may proceed in court:

(a) Small Claims: Either party may bring an individual claim in a court of competent small-claims jurisdiction when the claim qualifies and remains there, subject to any mandatory venue law; (b) Temporary or Injunctive Relief: Either party may seek temporary or provisional court relief when necessary to preserve property, evidence, safety, intellectual property, trade secrets, or the meaningful ability to arbitrate, without waiving arbitration of the underlying dispute; Other covered disputes must proceed in arbitration. If a court determines that a particular claim or remedy cannot lawfully be arbitrated, only that non-arbitrable matter proceeds in court unless severance is impracticable. If the class-action waiver is finally held unenforceable as to a claim that cannot proceed individually, the affected claim will proceed in court rather than class arbitration unless the parties expressly agree otherwise.

12.5 Jurisdiction and Venue for Non-Arbitrable Claims For non-arbitrable claims, venue will be in a court of competent jurisdiction in the Michigan county of the Company's principal place of business at the time the action is filed, except where mandatory law permits or requires another venue.

13. Limitation of Liability

This Section is a material term of this Agreement. Client should read it carefully.

13.1 Cap on Total Liability To the maximum extent permitted by law, the Company's total cumulative liability for ordinary contract, warranty, or negligence claims arising from a specific engagement is limited to the LESSER of: (a) The total amount actually paid by Client to the Company for the specific service engagement giving rise to the claim; or (b) Five Thousand Dollars ($5,000.00). This limitation applies to the extent permitted by law regardless of the legal theory. It does not limit liability or statutory remedies that applicable law makes non-waivable, and it does not protect the Company from its own fraud, willful misconduct, or other conduct that law prohibits a party from disclaiming or limiting.

13.2 Exclusion of Indirect and Consequential Damages To the maximum extent permitted by law, the Company is not liable for the following categories of damages when they are indirect or consequential rather than the direct result of a covered Company obligation: (a) Indirect, incidental, consequential, special, exemplary, or punitive damages; (b) Lost profits, lost revenue, lost business opportunities, or loss of goodwill; (c) Loss of data or business interruption; (d) Damages arising from third-party acts or omissions; (e) Damages arising from acts of God, force majeure, or any condition beyond the Company’s reasonable control;

(f) Damages arising from incidental fire alarm activation, third-party charges, or related events covered by Section 5.5 and Section 5.6.

13.3 Acknowledgment and Allocation of Risk Client acknowledges that the limitations in this Section are material to pricing and allocation of risk. The limitations are intended to apply only to the maximum extent permitted by law and are not intended to waive statutory or consumer remedies that cannot lawfully be limited.

13.4 Severability of Limitation Some jurisdictions do not allow the limitation or exclusion of certain damages. To the extent any portion of this Section is held unenforceable in a particular jurisdiction or with respect to a particular claim, it shall be modified to the maximum extent permitted by law, and all other portions shall remain in full force and effect.

14. Commercial Customer Provisions

This Section 14 contains provisions for commercial Clients and, where expressly stated, for individuals who separately accept a Personal Guaranty or otherwise incur an individual obligation recognized by law. A representative signature alone does not create personal liability. 14.1 Optional Personal Guaranty - Separate Acceptance Required The Company may require a Personal Guaranty for a commercial account, credit arrangement, large project, or other engagement. A Personal Guaranty is effective only if the individual Guarantor separately accepts it in the Guarantor's personal capacity in a signed or electronically signed writing, checkbox, guaranty block, addendum, Estimate, Proposal, or other retainable record that clearly states that the individual is personally guaranteeing the identified obligations. A representative signature on behalf of an entity, standing alone, does not create a Personal Guaranty. The Signing Party expressly acknowledges and agrees that: (a) The separate guaranty must identify or reasonably incorporate the entity Client and the obligations being guaranteed; (b) Electronic acceptance may satisfy the signature requirement when the record specifically identifies the Guarantor's individual capacity and is capable of retention; (c) No owner, officer, member, manager, employee, or Signing Party is personally liable merely because of title, ownership, control, or a signature made solely for the entity; (d) A valid Personal Guaranty may cover payment obligations, lawful interest, and reasonable collection costs to the extent stated in the guaranty and permitted by law; (e) Unless the guaranty states otherwise, it applies to obligations incurred while the guaranty is in effect and may survive later dissolution, sale, or restructuring of the entity as to those obligations; (f) The Company may pursue the entity, a valid Guarantor, or both as permitted by the guaranty and applicable law, without creating liability for a person who did not separately sign or accept the guaranty;

(g) The Company may choose whether to require, waive, limit, or release a Personal Guaranty for a particular engagement in a Company-approved written or electronic record; and (h) If a separate Personal Guaranty conflicts with this Section, the guaranty controls the scope of the Guarantor's personal obligation, while the remaining Terms continue to govern the underlying service relationship. 14.2 Authority of Entity Representative; No Automatic Owner Liability A Signing Party represents that he or she has actual or apparent authority to order services and bind the entity Client. The Company may reasonably rely on that representation unless it has actual knowledge that the person lacks authority. If a person knowingly misrepresents authority and causes the Company to provide services, the Company may pursue remedies against that person for the misrepresentation or unauthorized ordering to the extent permitted by law. Entity owners, officers, directors, members, managers, and employees are not personally liable for the entity's debts merely because of their status. Personal liability arises only from a separately valid Personal Guaranty, the individual's own actionable conduct, or another basis recognized by applicable law.

14.3 Insurance and Additional Insured Requirement The Company may require a commercial Client to maintain specified commercial general liability, workers' compensation, automobile, professional, pollution, or other insurance appropriate to the engagement and may require additional-insured status or waiver of subrogation. An insurance requirement is binding only when stated in the applicable Proposal, Work Order, Controlling Pricing Arrangement, insurance request, or other Company-approved document. Failure to maintain required coverage does not automatically create coverage or shift a Company obligation that law makes non-waivable.

14.4 Credit Application (May Be Required) The Company may, in its discretion and on a case-by-case basis, require commercial Clients to complete a credit application before commencing work, particularly for new commercial accounts or engagements requesting alternate payment terms under Section 6.7. The credit application may include trade references, banking references, financial statements, and authorization to obtain commercial credit reports. The Company is under no obligation to require a credit application from any particular Client, and the Company’s decision not to require one does not waive any of its rights under this Agreement. 14.5 Alternate Commercial Payment Terms Commercial Clients seeking deferred payment terms must obtain a Company-approved written or electronic payment arrangement under Sections 6.6 and 6.7. Absent such approval, the default payment rule applies. 15. Residential Customer Provisions This Section 15 contains provisions that apply specifically to residential Clients. These provisions are in addition to, and not in lieu of, all other provisions of this Agreement.

15.1 Consumer Protection Acknowledgment For residential Clients who are individual consumers, this Agreement is intended to comply with applicable Michigan consumer protection laws and the federal Consumer Review Fairness Act. Nothing in this Agreement shall be construed to waive any right that, under Michigan law, may not be waived by contract. Where any provision conflicts with a non-waivable consumer protection right, the non-waivable right controls and the provision shall be deemed modified to the minimum extent necessary to comply. 15.2 Statutory Cooling-Off and Home-Solicitation Rights Certain consumer transactions made at a residence, workplace, temporary sales location, or other location away from the Company's permanent place of business may be subject to federal or Michigan cooling-off, home-solicitation, cancellation-notice, or similar requirements. Applicability depends on the facts of the transaction, including where and how it was negotiated or signed, the nature and amount of the service, and any statutory exceptions. If a transaction is covered, the Company will provide the notices and cancellation forms required by applicable law, and Client retains the applicable statutory cancellation right. Nothing in this Agreement is intended to waive, shorten, or incorrectly exclude a cooling-off or cancellation right that applies by law. Cancellation notices may be sent to SWAT Team of Michigan, LLC, 5651 W. Columbia Road, Mason, MI 48854, and to matt@swatteamofmichigan.com where electronic notice is legally sufficient. 15.3 No Commercial Personal Guaranty for Ordinary Residential Service A residential Client is responsible for the residential Client's own contractual payment obligations, but the optional commercial Personal Guaranty process in Section 14.1 does not apply merely because the residential Client accepts these Terms. Nothing in this Section creates personal liability for another person who did not enter the residential service agreement.

16. Entire Agreement; Miscellaneous 16.1 Mandatory Law; Statutory Limitation Periods Any lawsuit, arbitration, or statutory claim must be brought within the limitation period provided by applicable law. The prompt operational notice procedures in Sections 1.7 and 6.16 are intended to preserve evidence and allow investigation; they do not shorten a non-waivable statutory limitation period. Nothing in this Agreement extends a statutory limitation period that would otherwise expire sooner. 16.2 Entire Agreement and Order of Precedence These Terms, the Privacy Policy, and the job-specific documents validly incorporated into an engagement constitute the integrated agreement. If provisions conflict, the following order applies only to the subject expressly addressed: (1) a later written or electronic amendment approved by an Authorized Company Representative; (2) a valid Controlling Pricing Arrangement for its expressly defined price and scope; (3) a valid Company-approved payment schedule for payment timing only; (4) an accepted Work Order or Proposal for job-specific scope and logistics; and (5) these Terms. A job-specific document overrides these Terms only to the extent it clearly identifies the subject being changed; the remaining Terms continue in effect.

Client-generated purchase orders, AP forms, emails, or policies do not override Company terms unless an Authorized Company Representative expressly accepts the conflicting provision in writing or electronically. 16.3 Amendments, Waivers, and Company Authority A modification, waiver, Controlling Pricing Arrangement, special payment term, guaranteed outcome, or other material deviation from these Terms is effective only when stated in a written or electronic record and approved by an Authorized Company Representative. A valid Controlling Pricing Arrangement modifies the default pricing method only for its defined scope. A waiver applies only to the specific matter waived and does not create a continuing course-of-dealing waiver. Field Crew and other unauthorized personnel cannot bind the Company to a price cap, free work, guaranteed outcome, credit term, or waiver merely through a casual statement or accommodation.

16.4 Severability If any provision of this Agreement is held invalid, illegal, or unenforceable by a court or arbitrator, that provision shall be modified to the maximum extent permitted by law, or if not possible, severed. The remaining provisions shall continue in full force and effect.

16.5 Relationship of Parties The Company is an independent contractor providing services to Client. Nothing in this Agreement creates a partnership, joint venture, employment, or agency relationship between Client and the Company. Personnel sent to perform services are not Client’s employees — they are Company employees, subcontractors, or representatives under the Company’s direction.

16.6 No Third-Party Beneficiaries This Agreement is principally for the benefit of Client and the Company. Except where a provision expressly protects a Company Party, Guarantor, or other identified beneficiary, no third party acquires a right to enforce these Terms merely because the third party benefits incidentally from the services.

16.7 Headings and Interpretation Section headings are for convenience. The Agreement should be interpreted as a whole to give reasonable effect to all provisions. The words “including” and “for example” mean “including without limitation” unless context clearly indicates otherwise. If an ambiguity remains after ordinary interpretation, applicable law governs; this sentence does not eliminate any mandatory rule of construction.

16.8 Notices Official notices to the Company should be sent to: SWAT Team of Michigan, LLC, 5651 W. Columbia Road, Mason, MI 48854, with a copy to matt@swatteamofmichigan.com. Notices are deemed given when received or, if by email, on the day sent if no bounce-back is received. Client is responsible for keeping contact information up to date.

16.9 Electronic Signatures Where the parties agree to transact electronically, an electronic signature, checked acceptance box, typed name, or other electronic process adopted with intent to sign may constitute a signature to the extent permitted by applicable law. Electronic records should be provided or maintained in a form capable of retention. Company electronic records may be used as originals or business evidence to the extent permitted by applicable evidentiary law; this Agreement does not itself determine admissibility.

16.10 Force Majeure Neither party is liable for delay caused by events beyond reasonable control, including severe weather, power or utility failure, labor shortage, government action, natural disaster, epidemic, emergency, supply interruption, or similar force-majeure event. The Company may reschedule, adjust sequencing, or suspend affected work. If a force-majeure event makes performance impracticable for a commercially unreasonable period, either party may terminate the unperformed portion, with earned charges remaining due and unearned payments handled under Section 6.14 and applicable law.

16.11 Survival Provisions that by their nature should survive termination continue in effect, including earned payment obligations, any separately executed Personal Guaranty, non-solicitation, indemnification, limitation of liability, confidentiality, dispute resolution, and rights concerning records, collections, and completed services, subject to applicable law.

ACCEPTANCE

BY SIGNING OR ELECTRONICALLY ACCEPTING A DOCUMENT THAT INCORPORATES THESE TERMS, SUBMITTING A BOOKING THAT LINKS TO THESE TERMS, PAYING A REQUIRED BOOKING DEPOSIT AFTER RECEIVING ACCESS TO THESE TERMS, OR KNOWINGLY ALLOWING SERVICE TO BEGIN AFTER A REASONABLE OPPORTUNITY TO REVIEW THEM, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THIS AGREEMENT, INCLUDING: (a) The Standing Notice on Discounts and Conditional Pricing; (b) The Plain-English Summary; (c) All sixteen (16) numbered Sections of these Terms; (d) Any Rate Schedule or Exhibit A only to the extent it was provided, linked, or the applicable customer-facing rates were otherwise disclosed or made reasonably available for the engagement; (e) The Privacy Policy, incorporated herein by reference; (f) The arbitration agreement, jury waiver, and class-action waiver in Section 12; (g) The limitation of liability in Section 13; (h) Section 14, including the rule that a commercial Personal Guaranty is effective only if separately accepted by the individual Guarantor; (i) The rule that a representative signature does not create automatic personal liability absent a separately valid guaranty or another basis recognized by law. If you do not agree to these Terms, do not submit the booking or allow service to begin. General acceptance of these Terms does not, by itself, create a Personal Guaranty.

Thank you for reading these Terms carefully. We know it is lengthy, but it is important for protecting both parties. By working together under these Terms, we look forward to providing you with excellent service while also safeguarding our team and business.

© 2026 SWAT Team of Michigan, LLC / SWAT Network — All rights reserved. Version 6.0 | Effective August 15, 2026