The Top 10 Things You Are Agreeing To

This summary is provided for your convenience to help you understand the most important provisions in plain English. The summary is NOT a substitute for the full legal Terms that follow, and in any conflict between this summary and the full Terms, the full Terms control. Please read the entire document below.

1. 1.OUR STANDARD BILLING IS BASED ON LABOR TIME - NOT GUARANTEED OUTCOMES.

   For labor-time services, labor is calculated per technician, per hour. One man-hour means one technician working for one hour. For example, 1 technician working 4 hours = 4 man-hours; 2 technicians working 2 hours each = 4 man-hours; and 4 technicians working 1 hour each = 4 man-hours. Man-hours are therefore not necessarily the same as elapsed clock hours at your property.

   Our standard minimum for residential deep cleaning and other non-routine cleaning is 4 total man-hours. The minimum is a labor commitment, not a promise that your entire home, requested scope, or task list will be completed within that amount of labor. Routine housekeeping and other service categories may have service-specific minimums disclosed at booking.

   Some engagements use project, bundled, specialty, or fixed pricing. A dollar amount, estimated total, projected labor hours, crew size, or duration does not by itself create a fixed-price obligation. A different pricing structure controls only when a Company-issued written or electronic document clearly identifies the controlling price for a defined scope and is approved by an Authorized Company Representative under Section 1.3.

   When a valid Controlling Pricing Arrangement applies, its stated price controls the defined scope. A fixed or project price controls price only; it does not guarantee a particular result, labor-hour total, crew size, or time on site unless the document expressly says that the specific item is guaranteed.

   Labor hours, crew hours, schedules, staffing levels, quantities, and durations shown with a project or fixed price are planning assumptions unless the written arrangement expressly makes a particular item binding.

2. 2.DISCOUNTED PRICING MAY BE CONDITIONAL.

   When we quote below our standard rate, the discount may depend on timely payment and compliance with material payment, scope, access, safety, or performance obligations. A material breach that directly affects the economics or performance of the job may cause the affected discount to be withdrawn as provided in Section 6.1. Minor unrelated technical violations do not automatically reprice the job.

3. 3.PAYMENT IS DUE AS STATED FOR THE ENGAGEMENT.

   Unless a Company-approved Estimate, Proposal, Work Order, Controlling Pricing Arrangement, invoice, or payment addendum expressly provides a deposit, progress, milestone, or deferred-payment schedule, payment is due in full upon completion. A job-specific written payment schedule approved by an Authorized Company Representative controls payment timing for that engagement.

4. 4.OUR CREWS REFUSE UNSAFE OR UNLAWFUL DIRECTIONS.

   Crew members may refuse work or directions they reasonably believe are unsafe, unlawful, outside the agreed scope, or likely to damage property or injure people. If Client-created conditions require suspension or departure, the Client remains responsible for earned charges, applicable minimums, nonrecoverable costs, and any reasonable cancellation or demobilization charges allowed by these Terms and law.

5. 5.YOU PROTECT YOUR OWN VALUABLES AND FRAGILE ITEMS.

   We are not responsible for damage to fragile, antique, or high-value items you failed to remove or protect, or for damage to items already in poor condition before we started. You are responsible for telling us about hazards and pre-existing damage in advance.

6. 6.A COMMERCIAL PERSONAL GUARANTY IS NOT AUTOMATIC.

   A person signing for a business binds the business if authorized, but is not personally liable merely because of title, ownership, or a representative signature. If SWAT requires an individual Personal Guaranty, the guaranty must be separately and conspicuously accepted by that individual in a writing or electronic record that specifically identifies personal liability.

7. 7.MOST DISPUTES GO TO ARBITRATION, NOT COURT.

   Except for stated exceptions such as qualifying small-claims matters, disputes are resolved through individual binding arbitration. Arbitration may be conducted remotely or in the Michigan county of the Company's principal place of business, subject to mandatory law and applicable arbitration-provider rules. There is no jury or class arbitration.

8. 8.REPORT SERVICE CONCERNS PROMPTLY.

   Please report quality, scope, or time concerns in writing within 48 hours, with photographs or other supporting information when reasonably available. Prompt notice gives us a fair opportunity to inspect and address the issue. Missing this operational notice window may affect voluntary re-service or our ability to investigate, but it does not waive rights that applicable law does not allow you to waive.

9. 9.OUR LIABILITY IS LIMITED.

   To the maximum extent permitted by law, liability for ordinary contract or negligence claims is limited as stated in Section 13 and indirect or consequential damages are excluded. The limitations do not eliminate liability or remedies that applicable law makes non-waivable.

10. 10.WE MAY RECORD COMMUNICATIONS AND KEEP BUSINESS RECORDS.

    Where lawful, we may record calls or other communications and maintain time logs, photos, dispatch records, messages, and completion notes. These records may be used to support invoicing and resolve disputes, but no record is made legally conclusive merely by this Agreement.

These ten points are highlights only. The full Terms below contain additional provisions that are binding on you. Please read the full document.