Clear pricing.
Room for careful work.

The four-hour minimum reserves four total labor hours. What can be completed depends on the condition of the home, access, the detail requested, and your priorities. It is not a promise to finish an entire home or every item on a task list.

An estimate helps you plan. For labor-time services, charges are based on actual authorized labor at the disclosed rate, subject to the service minimum and other authorized or disclosed charges. The final total can exceed an estimate when no accepted Authorization Limit applies. If you need a firm stopping point, ask the office to accept a maximum dollar amount or number of labor hours in writing or electronically before work starts.

For labor-time work without an Authorization Limit, you or your authorized on-site representative may approve additional labor or scope orally, in writing, electronically, or by reasonably documented conduct. An estimate-overrun notice is a courtesy under the Terms, not a spending cap. When the company has accepted a written or electronic Authorization Limit, it will not knowingly exceed that limit without further authorization, except for reasonable emergency, safety, stabilization, or property-protection measures permitted by law.

A company-issued written or electronic arrangement must expressly establish a controlling price for a defined scope, replace the default labor-time method for that scope, be approved by an Authorized Company Representative, and be accepted by you. Its price then controls that scope. Extra labor needed solely to complete the original scope does not automatically create an extra charge. Added work, changed conditions, and any express adjustment terms are handled under that arrangement and the full Terms.

Payment is due in full upon completion unless an authorized job-specific payment schedule states otherwise. Before booking, review the deposit or prepayment, disclosed rate, minimum labor commitment, trip charge, any other applicable charges, and any accepted Authorization Limit. Any payment-method fee must be disclosed before payment and comply with applicable law and payment-network rules.

You can reschedule without a rescheduling fee by giving at least 48 hours’ notice before the scheduled start time. Rescheduling with less than 48 hours’ notice or cancelling with less than 24 hours’ notice may result in charges under Section 6.3 of the Terms. Those charges remain subject to the stated loss limits, deposit offsets, and prohibition on duplicate recovery.

A final walk-through is encouraged so you can point out concerns within the agreed scope. Please report quality, scope, or labor-time concerns in writing within 48 hours after completion, with specific details and photographs when reasonably available. Prompt notice helps us investigate before conditions change. Re-service, credits, and refunds are considered under the booking terms and applicable law; touch-ups and additional work are not automatically free. This notice procedure does not remove rights that the law does not allow you to waive.