Privacy Policy

Who we are: SWAT Team of Michigan, LLC (“SWAT,” “we,” “us,” “our”) — home services and the SWAT Network (Service Workers And Technicians).

How to reach us: Mason, MI 48854 matt@swatteamofmichigan.com • 517-787-2391

1) What we collect

We collect only what we need to serve you well:

Contact & service details: name, phone, email, service address, notes about requested work.

Scheduling & job records: appointment times, before/after photos, video clips, checklists, completion notes.

Payment info: handled by our PCI-compliant processors (e.g., Stripe). We don’t store full card numbers.

Communications: emails, texts, and calls (some calls/texts may be recorded or logged for quality, marketing, and disputes — see Section 7).

Website info: basic analytics, cookies, or pixels used to improve the site and measure marketing.

Subcontractor coordination: limited details shared only when a vetted partner is required for specialized work.

2) How we use your information

We use your information to:

Deliver services: schedule, dispatch, perform, and document your job.

Bill and collect: send invoices, process payments, handle bookkeeping.

Support & safety: quality assurance, training, resolving issues, and protecting our team.

Improve operations: marketing, planning routes, estimating, and service quality.

(Optional) Marketing: email/SMS reminders or offers — you can opt out anytime.

Maintain accurate service records: We may review recorded calls, messages, photos, videos, or service notes to verify authorizations, clarify instructions, document outcomes, or resolve disputes.

We do not sell your personal information.

3) Who we share it with (and why)

We share only what’s necessary, and only with:

Service platforms / processors: scheduling CRM, payment processors, email/SMS tools, cloud storage, and accounting software.

Partner providers / subcontractors: when a specialized task requires a vetted pro; they get only what they need to do that job.

Legal / safety: if required by law, to prevent fraud, or to protect people and property.

Partners must handle your info lawfully and keep it secure. We don’t allow them to use your info for their own marketing unless you consent directly.

4) Photos, Video, and Site Notes

We often take before/after photos or short video clips to document work quality, protect you and us, and train staff.

Default use: internal documentation, safety, quality assurance, and dispute resolution.

Marketing or portfolio use: we may use select, non-identifying photos or video clips (for example, showing a cleaned room or restored surface without displaying your address, name, or personal likeness) for advertising, web, or social-media purposes. We reserve the right to fair use.

Video recordings: may include brief walkthroughs or demonstrations of techniques. We do not conduct hidden surveillance and do not record private areas (e.g., bathrooms, bedrooms, or occupants) unless necessary to document requested work. Such recordings are handled securely and retained per our data-retention policy.

5) Cookies & Analytics

Our site may use essential cookies and basic analytics (e.g., Google Analytics, Meta Pixel) to keep the site working and understand what’s useful. You can adjust browser settings or block cookies; some features may not work without them.

6) Data Retention

Service / job records: typically 3–5 years (or longer if needed for warranties, disputes, insurance, or legal requirements).

Invoices and tax records: typically 7 years (standard accounting practice).

Recordings (calls / text logs / video): kept per our internal retention policy, then deleted or anonymized.

If you ask us to delete your data, we’ll do so unless we must keep certain records for law, tax, safety, or dispute resolution.

7) Recording & Message Consent

We may record or monitor calls, texts, and electronic communications for marketing, quality, training, safety, and dispute-resolution purposes. By communicating with us after notice, you consent where permitted by law.

Recordings may be reviewed internally to verify communications, document authorizations, defend against claims, or improve customer experience. We may also use brief, non-identifying excerpts (for example, technician interactions or testimonial statements captured with consent) in marketing or educational materials.

SMS: You can opt out of marketing texts anytime by replying STOP (reply HELP for help). Service or transactional texts (e.g., appointment confirmations) may still be sent as needed.

8) Security

We use reasonable administrative, technical, and physical safeguards such as encrypted transport (TLS), access controls, and role-based permissions. No method is 100% secure, but we work to protect your data and limit access to those who need it.

9) Your Choices & Rights

Access / Correct / Delete: Email matt@swatteamofmichigan.com to request a copy, correction, or deletion of your info.

Marketing opt-out: Unsubscribe links in emails; reply STOP to texts.

Media opt-out: You may request that we not use identifiable recordings or images of your property for marketing; we will honor such requests promptly.

State privacy rights: If you live in a U.S. state with specific privacy rights (e.g., access, deletion, portability, opt-out of “sale / sharing”), contact us and we’ll honor applicable laws.

We verify requests to protect your privacy and may keep limited data where required. If deletion is not required by law, we reserve the right to deny deletion requests.

10) Children

Our services and site are not directed to children under 13. We don’t knowingly collect children’s personal information, images or recordings.

11) Partner Providers & Third-Party Links

When we coordinate a specialized partner, they’re independent. We share only necessary job details. Our website may link to other sites — those have their own privacy practices.

12) Changes to This Policy

We may update this policy as our services or laws change. We’ll post a new “Effective date” at the top. Your continued use of our services means you accept the updated policy.

13) Contact

Questions or requests about your data?

Email: matt@swatteamofmichigan.com • Phone: 517-787-2391 Mail: SWAT Team of Michigan, Mason, MI 48854